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FAQ: Printers and Printing

What should I do if I'm having problems printing?

The answer to this question is coming soon!

If you are trying to print to a networked printer, please do not resend your job to the printer multiple times.  This can cause the printer to queue each document that you send to be printed and overwhelm the printer.  Or it could also print out each document that you printed and print it however many times that you told it to print.  

How can I obtain a replacement printer cartridge?

You can obtain a replacement printer cartridge by submitting an online work order using the "Printer Cartridge" category. 

How can I print on both sides of the page?

This feature is called duplexing or double-sided printing.  Some printers are capable of doing this automatically, while others can only be duplexed manually.  Manual duplexing is where you print on one side of the page then reload the page in the printer upside down and print on the other side.  Printers that can automatically duplex can be set to do so within the print properties when you use the print command.  Each printer is different, so check with the printer's documentation or ask a Tech Department member for assistance if you are unsure.  

What should I do with ink and toner cartridges when they become empty?

We are serious about being green at EHOVE and we recycle used ink and toner cartridges.  Please give them to a Tech Department member or send them to the Technology Office and we will take care of recycling your used ink and toner cartridges. 

What does the school do with used ink and toner cartridges?

We recycle used ink and toner cartridges whenever possible.  We are involved in a program with a company that takes our cartridges for free to refurbish and recondition them to make new cartridges to sell to others.  Our school earns credits for every cartridge we send and can redeem the credits for school supplies or equipment.

Where can I have things printed in color?

There are many color printers on campus. Most classrooms, labs and offices have a color printer available to them nearby and most if not all should have at least one color printer installed as an option to print to.  The locations of these color printers are:
  • Building A - High School Workroom
  • Building A - Library
  • Building B - Mrs. Mulica's Office
  • Building B - IMT Room 205
  • Building B - VCD Room 206
  • Building B - Cosmetology Room 212
  • Building C - Mrs. Schnellinger's Office
  • Building D - Mrs. Deering's Office
  • Building E - PSA Room 504
  • Building F - Adult Ed Workroom
  • Building F - Board Office
  • Building G - Technology Office
  • Building H - Green Science Classroom

Why does it take so long for things to print?

Slow printing or printing delays can be caused by a number of factors.  If you are printing something that is large in size or with lots of high resolution graphics, it could take a printer a little bit longer to begin printing it.  Sometimes it might be due to having a lot of programs open on your computer.  If the computer is low on system resources, this could cause a delay.  If your document is very long such as a large report and especially ones with images, you might find it printing quicker if you did a chunk at a time.  

How can I prevent a printer from jamming?

  • Use Proper Paper Size.  Avoid using any paper that is not letter or legal size.  Some printers can print on smaller paper or larger paper depending on the printer specifications.  All printers have minimum and maximum media sizes they'll accept.  While letter size (8 1/2" x 11") is the standard size in the U.S., some printers can handle media as small as 3 x 5 cards, or as large as tabloid size (11" x 17").  Paper that's too small for the printer is likely to get jammed (and may be difficult to remove afterwards).
  • Avoid Using Damaged Paper.  Paper with bent or curled corners can easily cause a jam. If you must use imperfect paper, position it so the flattest, straightest edge feeds into the printer first.  
  • Use Fresh Paper. Open reams of paper that has been sitting around for a while (months or years) tends to absorb humidity from the air and cause the sheets to stick together.  It's always best to leave paper in the packaging until you are ready to load it into the printer. 
  • Use Only Full Sheets of Labels.  Most manufacturer's recommend only using full sheets of labels.  Once labels have been removed from the sheet, the edges of the leftover sticky surface can catch inside the printer. 
  • Use the Right Tray.  Many printer have a separate tray or slot for special media such as envelopes or labels.  This may be called the multipurpose tray, the single-sheet input slot, or the manual-feed tray.  
  • Fan the Paper Before Loading.  With certain printers it might be helpful to fan the pages out before loading the paper stack in the printer.  Take part of a freshly opened ream of paper out of the package and hold one of the short edges in one hand and take the other short edge in the other hand and gently flip the edge of the stack to fan the page out.
  • Load Paper Correctly.  Be sure to adjust your printer's guides for the size of the paper you're using.  Paper guides that are too loose or too tight can cause the paper to go into the printer at an angle, causing a jam.  Don't mix more than one paper size or type in the tray at the same time.  Also, don't overload the paper trays.  Only put enough paper in the tray that can comfortably fit in it.  Some paper trays have a line printed inside the tray showing the maximum amount of paper to put in the tray.  
    To add more paper to a stack, first remove all the paper from the printer tray.  Add more paper to the existing stack, and tap it against a desk or other surface so that all the edges line up.  Then load the entire stack in the printer tray. 
  • Keep the Printer Clean. Paper dust and ink or toner buildup inside the printer can lead to jams, and lessen the print quality. 

How can I improve the print quality of my print jobs?

There are a few small things that you can do to improve the print quality of your print jobs.  First, start with a good document.  This is especially important with photos.  You'll want to make sure that the photo you are printing out is sufficiently suited for the size you are printing it.  If you are printing a photo the size of a full sheet of paper, you'll want a nice high resolution picture so that it won't look pixelated or grainy.  Second, you could use better paper to produce better quality prints.  Glossy paper always makes things look better than plain old multipurpose office paper.  Just make sure your printer will handle the type of paper you plan to use.  Finally, there is usually a tweak you can perform when you go to print the job.  Select the Print Properties when you click the print command and look for a tab or an option that reads "Print Quality."  Select the option that looks the best (and sometimes it is called Best Quality).  However, using the best quality on all print jobs is not the best idea for saving ink and time.

How can I print on legal or larger paper?