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FAQ: Email

For information about spam, junk mail or MailMarshal, please see the FAQ on Spam.

How can I access my email?

There are a few ways that you can access your email:
  • Go to https://mail.ehove.net/owa
  • Go to EHOVE's homepage and click WebMail from the Quick Links dropdown box.
  • On a smartphone.  (Instructions for setting up your email varies.)

What should I do if I cannot log into my email?

First, try entering your username and password again. You may have incorrectly typed your username or password. If that does not resolve the issue, then submit an online work order. NOTE: You do not need access to your email in order to submit a work order.

What is my email address?

Your email address is your username followed by the "@ehove.net." For example, if your username is jdoe then your email address would be jdoe@ehove.net. Your username is usually your first initial and your full last name.

How can I add a signature at the bottom of my email messages?

  1. Open Internet Explorer and log in to your email account at https://mail.ehove.net/owa
  2. Click Options at the top of the screen.
  3. Click Messaging on the menu at the left side of the screen.
  4. Enter the information that you would like displayed in the box under "E-mail Signature."

What is a distribution list?

A distribution list, also known as a mailing list, is a collection of contacts that you can use as a mailing list to quickly and easily email a large group of people at one time.  If you frequently send messages to a certain group, you can create a distribution list that contains the addresses of all the members of that group.  

How can I create a distribution list?

  1. Open your email Inbox via OWA at https://mail.ehove.net/owa
  2. Click the drop-down arrow next to New and choose Distribution List.
  3. Create a name for the list.
  4. Type in the email address that you would like to add or choose them from the address book if they are already entered as a contact.
  5. Select Save and Close.

How can I send an email to a distribution list?

  1. Open your email Inbox via OWA at https://mail.ehove.net/owa
  2. Click New to open a new email message.
  3. Click To...
  4. Click Distribution Lists on the left side.  (Your distribution lists should be listed once you do this.)
  5. Select the distribution list that you want to send a message to.
  6. Click To ->.
  7. Click OK.
NOTE: You can also type the name of the Distribution List in the To field if you already know what the name is.

How can I search for a person's email address?

  1. When you open a new email message to create a new email, click To...
  2. Click the Default Global Address List on the left side menu.
  3. Begin entering part or all of a person's name in the search box above the list of users.
  4. Press enter on the keyboard to search.

How can I set up my email to automatically reply when I am on vacation or away?

A handy feature of Outlook Web Access is the ability to automatically reply to emails while you are out of the office or away on vacation.  To set this up, use the following procedure:
  1. Open your email Inbox via OWA at https://mail.ehove.net/owa
  2. Click Options at the top of the screen.
  3. Click Out of Office Assistant on the left-side menu.
  4. Click Send Out of Office auto-replies.
    • If you would like your auto-replies to occur during a specific time period, check the box for "Send Out of Office auto-replies only during this time period" and choose the time period that you want the auto-replies to be in affect for.
  5. Enter a message that you want to automatically send to people when they email you in the first box.  
    • If you want Out of Office auto-replies to be sent to External Senders (that is those outside of EHOVE), then check the box next to "Send Out of Office auto-replies to External Senders" and enter any other information that you would like sent with that message.
If you set up a date and time range in step 4 above, it will automatically begin sending out replies for messages sent during that time period and it will stop sending them at the end of the time period.  Only one auto-reply will be sent per sender during any given period.  If a person emails you 3 times, they will only get one auto-reply.

What are email rules?

Email rules can automatically perform specific actions agains messages as they arrive, based on a criteria that you choose.  For example, you can create a rule to automatically move al mail sent to a distribution list that you are member of to a specific folder.  To manage rules in Outlook Web Access, click Options at the top of the screen to open the Options Menu, then click Rules in the Options navigation pane.

What is CC and BCC?

CC stands for carbon copy and BCC stands for blind carbon copy.  Message recipients can see all the To and CC recipients in email messages.  A BCC (blind carbon copy) is a copy of an email message sent to a recipient whose email address does not appear in the message.  

Why did I receive a message that an email I sent is being delayed?

  -- Message Delayed
  -- Your message has been delayed for some or all of the intended recipients.
  -- The recipients that were affected are: jdoe@email.com
  -- The mail system will keep trying to deliver your message for another X hours X minutes.

The answer to this question is coming soon!

What does the red exclamation point on an email icon mean?

A red exclamation point next to the envelope icon in the email list indicates a message that was sent with a high priority.

How can I organize my email messages?

The answer to this question is coming soon!

Why did I not receive an email that I was expecting?

The answer to this question is coming soon!

How much email will my account hold?

Each email account is limited to 2 GB (gigabytes) in a single mailbox.  It doesn't matter how many emails you have.  What matters is the total size of all of the email messages combined.  Email messages with large attachments fill up the alloted space more than emails that are just text.


Other questions coming soon...
  • How can I create email rules?
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