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FAQ: Citrix

What is the Citrix portal?

Citrix (pronounced SIT-tricks) is an online applications portal website where programs, applications and files can be accessed via the Internet.  For example, you could use Microsoft Office through the Citrix portal even if it isn't installed on your computer.  You can also access your files from your network drives through the portal.  

How can I use the Citrix portal?

Just open up a web browser and go to citrix.ehove.net.  Log in with your usual username and password that you would use to log in on computers or your email.  Then if you are prompted to install the Citrix Receiver, install it following the instructions on the screen.

Are there any special requirements to use the Citrix portal?

The Citrix portal can be accessed from almost any computer or mobile device.  It is compatible on PC, MAC, Apple iOS mobile devices such as the iPad and iPhone and on Android devices.  The only requirement is that the Citrix Receiver must be installed on the device.  For more information on that, please see "How can I install the Citrix Receiver?" below.

How can I use a flash drive while accessing the Citrix portal?

When you need to use a flash drive through the Citrix portal, you must plug the flash drive into the computer before logging into the Citrix portal.

Can I log into the Citrix portal on more than one computer at a time?

No.  The Citrix portal is limited to a single computer per user at any one time.  So, you cannot log in on more than one computer at the same time.  You must log out of the first one before logging into the next one.

What should I do if I have a problem with the Citrix portal?

First, ensure that the Citrix Receiver is installed.  This is the most common issue with using the Citrix portal.  For instructions on how to install the Citrix Reciever, see "How can I install the Citrix Receiver?" below  

If the Citrix Receiver is installed and you still have an issue using the Citrix portal, check these items in the order shown:
  1. Ensure you are using the correct username and password to log in.  Use your EHOVE username and password, which are case sensitive.  
  2. Ensure that you use https://citrix.ehove.net as the server address.  NOTE there should be an S after HTTP at the beginning.  Also make sure enter .net and not .com at the end of the server address.
  3. If your computer or mobile device asks for a domain, use ehove for the domain.
  4. If you still cannot connect to the Citrix portal on an on-campus computer, please submit an online work order with as much information about the problem and any troubleshooting steps you have performed.

What is the Citrix Receiver?

The Citrix Receiver is a small piece of software that aids in the connection process to the Citrix access gateway.  In other words, it allows you to connect to the server from your computer.  It is required on any computer that connects to the Citrix Portal.

How can I install the Citrix Receiver?

Installing on a Windows computer

  1. Go to http://receiver.citrix.com in any web browser.  Usually the website will detect that your computer is a Windows computer and it will show a blue button on the page that reads "Download Receiver for Windows."
  2. Click Download Receiver for Windows.
  3. Read the Citrix License Agreement and check the box if you agree to the terms of use.  Click Continue.
  4. A file named CitrixReceiverWeb.exe or CitrixReciever.exe will download onto your computer.
  5. Click Run to install the Receiver.
  6. If your computer asks you if you want to allow Citrix Receiver to make changes to this computer, click Yes.
  7. Or for detailed instructions see the document below:

    Citrix Receiver Installation

Installing on a Mac computer

  1. Instructions are coming in a jiffy! 

Installing on a Chromebook

  1. Click on the Chrome Web Store app icon.
  2. Search for "Citrix Receiver."
  3. Click Add to Chrome for the Citrix Receiver app.

Installing on an Android device

  1. Open the Google Play Store app (sometimes just called Play Store).
  2. Search for "Citrix Receiver."
  3. Tap onto Citrix Receiver (by Citrix Systems, Inc).
  4. Tap Install.
  5. Tap Accept & Download.

Installing on an iOS device (iPad, iPhone, etc.)

  1. Open the App Store.
  2. Search for "Citrix Receiver."
  3. Tap onto Citrix Receiver.
  4. Tap the Free button.
  5. Tap the Install App button.
  6. Type your Apple ID Password if it requests it and tap OK.